I’m Sorry
September 15, 2009
It’s hard to say I’m sorry, especially when you’re wrong isn’t it? A couple days ago I got upset with a Customer Service Rep with whom I was on the phone for about an hour.
After about 45 minutes, I figured out on my own what the problem was. The idiot, I mean, the helpful guy on the other end, even after I explained to him that the problem was hardware related and the (Vonage) device needed to be replaced (and I was right) wanted to do some more troubleshooting while I was placed on hold for 20 minutes. You’ve got to be kidding….right?! I let him have it.
After the dust settled, I felt badly about the way I spoke to him, but the words ‘I’m sorry’ just could not come out of my mouth.
With that in mind, I have to give credit to Joe Wilson, the ‘you lie’ Senator, Serena Williams, the angry Tennis player and Kanye West, the mic-grabbing idiot. They all apologized for their blunders. I have a lot of respect for them for that.
Vonage Customer Service Rep from India. Hopefully you still have your job; I’m sorry.
Akhenaton
